Europe, USA, Canada: FREE delivery above 99 EUR
Switzerland, Netherlands, Germany, United Kingdom, Greece: FREE delivery above € 99 purchase.
Morocco, Algeria, Tunisia, Turkey, Egypt, South Africa: Free Delivery above 199 EUR purchase.
All other countries: Free Delivery above EUR 299 purchase.
Where do the products come from?
Headquarters and distribution center are in Brazil. We do this to guarantee the originality and the best prices in all Brazilian keratin hair products and treatments.
Who is responsible for import taxes?
Import duties, taxes and customs fees are not included in the price or shipping charges, except for European countries. You are responsible for all taxes applicable to the delivery of the order, including sales tax, value-added tax, customs and excise duties.
What should I do if the product is damaged?
If there is any damage to the items you ordered on delivery, you must contact us within 10 days. Please refer to the return and refund page for instructions.
What kind of delivery service do you offer?
We offer FAST SHIPPING to all our customers, with UPS, providing tracking number and registry plots. It's our way of delivering excellent delivery service around the world.
How long will my order take?
Most countries receive their packages in LESS THAN 10 days. Within 24 hours after placing an order (except weekends and holidays) and if the product is in stock, you will receive tracking information.
The expected delivery time is between 12 and 30 days, depending on the country of destination and the delivery address. Here is an average:
United States and Canada - 12-24 days
Europe - 12-24 days
Middle East - 12-24 days
Asia and Oceania - 12-24 days
South America - 12-24 days
Africa - 20-30 days
All orders are subject to product availability. If an item in your order is not available, we will send you a portion of the order available and when the missing item is available we will send you the rest.
The shipping costs for your order are not refundable and are based on the weight of the items you purchased and your location.
The delivery date of your order may vary depending on the shipping practices of the carrier, the place of delivery, the method of delivery and the quantity of items ordered, and your order can be delivered in several shipments.
Additional shipping charges may apply depending on your location and the size of your order.